Frequent Questions & Answers - Sellers

System testing – starting a test auction

You can start a similar auction only in the Auctions Test category.

How much does it cost to the seller to participate in BalkanAuction

There is no charge for BalkanAuction registration.
The start of an auction is also for free.
Fees are collected for additional / advertising options and they have fixed values. They are charged at every start and restart of an auction, but only in case when there are selected options by the seller:
- Bold - 0.30 €
- Highlighted - 0.70 €
- Category Top - 1.30 €
- Homepage Top - 2.50 €
A final value fee is charged if the item is sold. The fee is 4.3% of the final price but no more than 49 € and no less than 1 euro cent.
Examples: When there is a deal with a price of 1.00 € - the fee will be 0.04 €; price 20 € - fee 0.86 €; price 300 € - fee 12.90 €; price 5000 € - fee 49 €.
The fees are charged to the seller’s account. For more information - Fee section.

Edit an active auction

If the bidding has not started yet, you can revise/edit your auction. The link Edit the auction is accessible on the page of each of your auctions but only when you are logged into the system. Editing is also possible from Active auctions.
You can add advertising options up to 6 hours before the end of an auction, even if there are bids.
The fees of these options are 50% off when there are less than 3 days left. Adding advertising options can be also done from the page of the auction, and from Active Auctions as well.

Early ending of an auction

Early ending of an auction is possible when there is a lack of bidding or there is only one bidder as in this case the bidder is deemed a buyer. Ending an auction when there are two or more bidders is impossible.

Sale not finalized – final value fee refund

When the sale is not finalized, every seller can get a final value fee refund. It is possible only after a personally generated request (within the 10th and the 25th day from the end of the auction). The link is available on the page of the auction. More Help info

In accordance with General Terms and Conditions 14.1 when there is an uncontrolled deal, i.e. at early ending of an auction after an agreement/arrangement between a seller and a buyer through the communication module of the system, there is no possibility of:
- Requesting a final value fee refund in case of non-finalization;
- Writing rating comments.
The system allows such a type of sales but it doesn’t recommend them.
Keep in mind that deals and arrangements which are not achieved through the regular system tools (Bidding, Buy-It-Now, Make Offer), and they are made only through the communication module, cannot offer you any protection against unreliable users. We note that when you have an arrangement about an item, you can revise the auction or start a similar one with a Fixed Price equal to the arranged one and you can require the other user to use the regular tools of the system, namely – the Buy-It-Now button. In this way, the sale will be officially registered and you will be protected if it is eventually not ended with a possibility of getting a final value fee refund and counting feedback in the rating system.

Lack of communication with the buyer

The reasons for not making contact with the Buyer may be varied. Please, try again to make contact. Anyhow, if there is no further contact with you (within 48 hours), you can leave a relevant rating comment. It will be a sufficient indication/signal to the administrators and the other users.

Placed sanction in accordance with p.14.2

Such a sanction/fee is placed after detecting a Seller’s serial incorrectness concerning a declared reason of an early ending of auctions and in accordance with General Terms and Conditions p.14.2.
You should keep in mind that observing the regulations in accordance with 14.2 is an alternative to the administrative activity of deactivating the user’s profile.
We remind that in case of an early ending of an auction due to a sale through the communication module of the system, it is necessary the relevant activity to be done having a declared reason “Arranged sale through BalkanAuction system”, and not “Other Reason”. The opposite is considered to be an obvious violation of the terms.

Restriction of a bidder

Placing users in the “blacklist” of a seller, eliminates their opportunity of future participating (bidding) in the respective seller’s auctions. Adding to that list (Restricted Bidders) is done from the profile page of the users. More Help info
In addition - at an auction start, there is a restriction option which sets a participation restriction on users who have low rating score (under 6). The option is available for sellers with 10 and up rating.