Help
General Concepts
Bidding, Sales
Profile, Sales, Purchases
Sales Tactics
Frequent Questions & Answers - General
Frequent Questions & Answers - Sellers
System testing – starting a test auction
How much does it cost to the seller to participate in BalkanAuction
Edit an active auction
Early ending of an auction
Sale not finalized – final value fee refund
Lack of communication with the buyer
Placed sanction in accordance with p.14.2
Restriction of a bidder
Starting an Auction
Starting an Auction
Choose the most appropriate and correct title for your item within 60 characters. The words used in the title should best describe your items and are used for all search options. For this reason, making your auction easy to find, entirely depends on what is written in the title.
Description
Don’t forget – the buyer cannot touch and see your item in real. The required information about it must be included in the description. The site allows for entering HTML code.
Category Choice
Choose the most appropriate category for your item. If you are unsure, you can always review categories beforehand in which auctions of similar items are active.
Incorrect choice of category leads to decreasing the number of visits to your auction and it will lessen the chances for a deal.
Incorrect choice of category leads to decreasing the number of visits to your auction and it will lessen the chances for a deal.
Item Specifics
If there are item specifics, then fill them in as accurately as possible. They make it easy for potential buyers to find your item.
Item specifics (Size, Condition, Colour, …) are different in each category and not filling them will definitely reduce the traffic towards your auction.
Item specifics (Size, Condition, Colour, …) are different in each category and not filling them will definitely reduce the traffic towards your auction.
Images
You can upload up to 13 images (1 main + 12 additional).
Maximum size of each image - 10 MB;
Acceptable formats – jpg, gif, png
The first image will be used as a thumbnail for the auction.
An option to insert a watermark with the user’s name on every uploaded image is available.
Maximum size of each image - 10 MB;
Acceptable formats – jpg, gif, png
The first image will be used as a thumbnail for the auction.
An option to insert a watermark with the user’s name on every uploaded image is available.
Buy Now + Reserve Price
Buy Now gives the potential buyers the opportunity to purchase your item right away.
At a Standard Auction, if a buyer starts bidding at the starting price, the Buy Now price is hidden and the auction continues with bidding. If the auction also has a Reserve Price, the Buy Now option is shown until the Reserve Price is met.
On Fixed Price Item, the Starting Price option and the Reserve Price option are not accessible.
At a Standard Auction, if a buyer starts bidding at the starting price, the Buy Now price is hidden and the auction continues with bidding. If the auction also has a Reserve Price, the Buy Now option is shown until the Reserve Price is met.
On Fixed Price Item, the Starting Price option and the Reserve Price option are not accessible.
Scheduled Start Time
You can select the date you want your auction to start in the future (up to 30 days).
Advertising Options
If you want to increase the number of the visits at an auction and the opportunity for a deal, you can take advantage of the paid advertising options:
By selecting at least one of the first two options, your auction will be listed twice in the search results. The visualization will be a fact in both the normal/standard list of results and the section/slide Top Auctions (* the slide is limited – only the first 80 auctions are shown according to the feature currently chosen by the user. The list of all top results is available through the link View All).
Note that even one Top Auction increases the chances for selling of all your auctions.
You have the opportunity to add advertising options up to 6 hours before the end of an auction even if there are bids.
The prices of the advertising options are 50% off when there are less than 3 days.
Adding advertising options is possible either through a link on the page of the auction or by Active auctions
- Homepage Top
- Category Top
- Highlighted
- Bold
By selecting at least one of the first two options, your auction will be listed twice in the search results. The visualization will be a fact in both the normal/standard list of results and the section/slide Top Auctions (* the slide is limited – only the first 80 auctions are shown according to the feature currently chosen by the user. The list of all top results is available through the link View All).
Note that even one Top Auction increases the chances for selling of all your auctions.
You have the opportunity to add advertising options up to 6 hours before the end of an auction even if there are bids.
The prices of the advertising options are 50% off when there are less than 3 days.
Adding advertising options is possible either through a link on the page of the auction or by Active auctions
Restrictive Options
Restrictive option I: This option removes the section Public Questions i. e. by selecting it you can restrict public questions and comments on your auction.
Restrictive option II: This option bans the participation in the auction and any contact with the seller (public and not public) of users with low rating (under 6).
Those two options are available only for sellers with rating of 10 and up, i. e. for reliable and trustworthy users.
Restrictive option II: This option bans the participation in the auction and any contact with the seller (public and not public) of users with low rating (under 6).
Those two options are available only for sellers with rating of 10 and up, i. e. for reliable and trustworthy users.